Tami Parker Fantasy Author & Other Duties as Assigned

Craptastic Customer Service Experience With HelloFresh

C

Edit: All free boxes have found new homes!

Much Wailing and Gnashing of Teeth

So. Needless to say, I have cancelled my HelloFresh subscription based on a Very Bad customer experience interaction.

My second box arrived and once again, one of the proteins was problematic. This time, the beef package wasn’t completely enclosed, so it bled all over the other meats. I mistakenly thought it was the pork causing the problem, which means the beef also bled in my fridge and I didn’t trust it by the time I needed it.

Also, the herbs I received were VERY sad and floppy.

So, when I got their email asking me how my box was, I let them know I was closing my account and why. I closed my account.

The next day, I notice that I have a $70 charge from them for another box in my pending transactions for my credit card.

Um. No.

I contact their customer service, where someone whose name almost certainly wasn’t “Ethel” tried to convince me that a) I hadn’t actually closed my account despite the fact that I was staring at a page with a red message declaring that my account was closed, then b) telling me they had no record of me “pausing” that week, followed by c) I was not eligible to have the charges reversed because it was not 5+ days before the next box was due to be delivered.

I contacted them before the box was shipped. I contacted them before the charge ACTUALLY hit my account.

I was stonewalled. I could not be helped. It was my fault for not pausing the week.

Now, there is a chance I made a mistake and didn’t pause the week. I don’t think that’s true, because I paused ALL WEEKS AVAILABLE to me. All of them. I only UNpaused the two boxes I wanted to get — so if I didn’t pause it, it was very very much a mistake. Even if Box 2 had been glorious, I would not want two weeks in a row. It’s too much food for me.

Even if that were true, why would you not allow a justifiably unhappy customer to reverse a charge if they make the effort to contact your customer service about it with time before the box was actually shipped?!

ALSO, this means that even if I wasn’t in the habit of pausing all my weeks, I would have only TWO days (including the delivery day) to decide to make changes or pause the following week.

That. Is. Ridiculous.

Box The Third

So now I have a box that was delivered to me filled with meals I did not choose and that I was incapable of cancelling. This AFTER having the bad experience of one useless protein in each box.

Now, the first box I got was free, so I wasn’t upset at the bad chicken I got.

Box 2 was discounted in price, so I was happy to give them a second chance.

Unwanted and uncancellable box 3 at full price pisses me right the hell off, I don’t mind telling you.

Contrast This with StitchFix

Do you want to know what Stitchfix did? When I cancelled my account, they reversed the $20 charge without me having to ask them. (I honestly had planned on receiving that last box, but was totally fine with them stopping everything the moment I closed the account.)

StitchFix win.

HelloFresh superfail.

Damn The Man

So here’s the rub.

In that unwanted box, they gave me THREE passes for free boxes for friends who haven’t tried it yet. (Free – equivalent to $69.95 discount. You can’t get ANY box, but you can easily get their low tier for free)

I am going to give those free passes to the first three friends who ask for them. (Sorry Perry, it’s for US residents only). (Edit: all free boxes have been rehomed)

Now, some of you may be raising an eyebrow. Why am I perpetuating this company that pissed me off and gave me admittedly substandard box contents?

BECAUSE IT IS GOING TO COST THEM A LOT OF MONEY, THAT’S WHY.

Muahahaha.

So, here’s the scoop.

  1. Tell me that you want the code in a comment. Remember that I only have three, and I will NOT be handing them out to random strangers who visit the blog — friends and family only.*
  2. I will email you a picture of the code you can use.
  3. You will go to hellofresh.com
  4. OPTIONALLY: you can hang on to the card until the delivery week is one whose meals are more interesting to you. You are FORCED to get the first box after you create your account — you cannot pause the first week after creating your account.**
  5. Create your account and use the code when prompted. You will have to hook up an actual payment method as well, so be prepared.
  6. Choose your meals.
  7. Pause upcoming weeks, just to be safe.
  8. Verify that your box is incoming.
  9. CLOSE YOUR ACCOUNT. Do not dawdle, otherwise you’ll get trapped into paying for a second box you don’t even want.  (I mean, you obviously don’t have to do this step. Maybe you will really like the service, which is totally fine. In my world, I’m sticking it to The Man here, so I’m going to pretend you all get a free box and thumb your nose at them.)
  10. Cook the meals, enjoy the food, and let me know how it went! I really loving sharing food and cooking, which is why I’m extra pissed about how this all went down. Besides, they DO have some really good recipes and this is a great excuse to try something you wouldn’t normally have the ingredients for (like the bibimbap that I tried and loved last week.)

Blue Apron

Another coworker gave me a free BlueApron box that I’ll be trying in a few weeks. Same concept, different company. BlueApron would allow me to only get TWO meals a week, though, which is much closer the speed I can actually consume this food. I was able to choose which week I wanted my first delivery week to be at the time I created the account, which I was a fan of.

Dinner Bell

So! Who wants a free HelloFresh box? Faith? Steven? Kestrel? Angie? Barto? Bre? Anyone?

Footnotes

* I will turn off comments to this post if it starts getting out of hand with folks and freebie-bots who don’t understand this rule.

** I specify this because someone else I know got a free code the same time I did and they were forced to get that week’s box when they created their account. They couldn’t pause it or make any changes, which is b.s. I don’t want you to have the same problem.

5 comments

  • I’d normally be down to help you stick it to the man but I’m insufficiently functional to cook anything atm, even if it comes in a box delivered to me. I lack the motivation even to put frozen things in the microwave. It’s bad. #studentlife

    I literally asked my mom for kitchenware for Christmas. I currently have one saucepan and that’s it.

    • I am trying Blue Apron at the end of November … if I get freebies there, I’ll hit you up. You… uh, do need slightly more than a saucepan. (I have needed a pot, a pan, and a baking sheet)

  • FWIW, my son Scott and his wife, and my niece and her wife subscribe to and are very, very happy with Blue Apron. Scott regularly posts photos of their meals on Facebook, and they almost always look scrumptious. The ability to pick and choose (and reject) meals is a huge plus for both couples.

Tami Parker Fantasy Author & Other Duties as Assigned

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